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AI Automated Tagging
The AI Automated Tagging feature utilizes advanced artificial intelligence algorithms to automatically assign relevant tags and labels to user feedback and testing data. By analyzing the content and context of the feedback, this feature accurately categorizes and organizes the data, enabling efficient search, filtering, and analysis. AI Automated Tagging saves time and effort, allowing users to quickly identify trends, patterns, and key insights within large volumes of user feedback.
Bring your own Testers
The Bring Your Own Testers feature allows users to invite and include their own selected testers in the user testing process. It provides the flexibility to engage specific individuals or a targeted user group who are already familiar with the product or possess specific expertise. This feature facilitates a more personalized and tailored testing approach, leveraging the insights and perspectives of testers closely aligned with the intended user base.
The AI Summaries feature leverages artificial intelligence algorithms to generate concise and informative summaries of user testing sessions and feedback. It automatically extracts key points, trends, and insights from the data, condensing it into easy-to-understand summaries. This saves time and effort in reviewing and analyzing user feedback, providing users with quick access to the most relevant and actionable information. AI Summaries streamline the decision-making process, enabling teams to make informed decisions based on a comprehensive understanding of user experiences.
Extension of Tester Targeting Data
The Extension of Tester Targeting Data feature allows for a more detailed and specific selection of testers based on extended demographic and behavioral data. This ensures that user tests are conducted with the most relevant participants, enhancing the quality and relevance of feedback received.
The Unmoderated Interviews feature allows for the execution of user interviews without the need for a moderator. Participants can independently provide feedback, thoughts, and opinions on specific topics or tasks. This feature offers flexibility, convenience, and enables asynchronous user research, making it suitable for gathering insights at scale and accommodating diverse schedules.
The Sentiment Analysis feature utilizes advanced natural language processing algorithms to analyze and extract the sentiment expressed in user feedback. It automatically identifies and categorizes the sentiment as positive, negative, or neutral, providing valuable insights into the overall user sentiment towards a product or experience. This feature helps to gauge user satisfaction, identify areas for improvement, and make data-driven decisions to enhance the user experience.
Interviews (Video Chat, Scheduling, Moderated Testing)
The Interviews feature encompasses a comprehensive set of functionalities for conducting effective user interviews. It includes seamless video chat capabilities, allowing moderators to interact with participants in real-time. The feature also offers scheduling options to facilitate the arrangement of interview sessions at convenient times for both moderators and participants. Additionally, the moderated testing aspect ensures that interviews are guided by a moderator who can ask probing questions and provide clarifications when needed. This feature enables in-depth exploration of user experiences, gathering qualitative insights, and fostering meaningful interactions between testers and moderators.
Highlight Reel Builder
The Highlight Reel Builder feature empowers users to create captivating video highlight reels from user testing sessions. It allows the selection and compilation of key moments, valuable insights, and impactful user feedback into a concise and engaging video summary. The Highlight Reel Builder simplifies the process of sharing and presenting user testing findings, making it easier to communicate important discoveries and drive decision-making. This feature enhances collaboration, knowledge sharing, and the effective utilization of user feedback throughout the product development lifecycle.
Favourite Tester, Individual Tester Panels
The Favourite Tester, Individual Tester Panels feature allows users to save and group preferred testers into a reusable private panel. This facilitates easy access to trusted testers for future user testing sessions, ensuring consistent and reliable feedback.
The Automated Transcriptions feature utilizes advanced AI technology to automatically transcribe user testing sessions. It eliminates the need for manual transcription, saving time and effort. With high accuracy, this feature provides real-time, precise transcriptions of user feedback and conversations during testing sessions. The Automated Transcriptions feature improves efficiency, enhances accessibility, and enables easy searchability of specific comments or insights within the transcribed content. It streamlines the analysis process and empowers users to extract valuable information from user testing sessions without the burden of manual transcription.
Additional Task Types (Free Text, Rating Scale, Multiple Choice etc.)
The Additional Task Types feature provides a variety of task formats including Free Text, Rating Scale, and Multiple Choice. This allows for diverse and flexible user testing, catering to different types of feedback and enhancing the depth of user insights gathered.
Trusted Tester / Tester NDA / Digital Signature
The Trusted Tester / Tester NDA / Digital Signature feature provides an enhanced level of security and trust in user testing sessions. It includes Trusted Testers, whose identities have been verified by UserPeek, and the ability to use Non-Disclosure Agreements (NDAs) with digital signatures. This ensures the protection of sensitive information and maintains a high level of trust between testers and the organization.
The Test Scheduling feature enables the planning and scheduling of user testing sessions in advance, including the ability to set up repeated tests at specified intervals, such as monthly evaluations of specific functionalities. This feature serves as a powerful tool for e.g. quality assurance and brand perception monitoring, ensuring consistent performance and user experience over time.
Template Marketplace / Library
The Template Marketplace / Library feature provides a collection of pre-designed templates for user testing. This allows for quick setup of tests, saving time and effort while ensuring a high standard of testing methodology. It serves as a valuable resource for both novice and experienced researchers.
The Team Collaboration feature facilitates effective teamwork in user testing processes. It allows team members to share insights, discuss findings, and collaborate on decision-making, fostering a more comprehensive and inclusive approach to understanding user feedback and improving product development.
Standardized Questionnaires (SUS, PSSUQ, SEQ, etc.)
The Standardized Questionnaires feature incorporates widely recognized and validated questionnaires such as the System Usability Scale (SUS), Post-Study System Usability Questionnaire (PSSUQ), Single Ease Question (SEQ), and more into user testing sessions. These standardized questionnaires provide structured and reliable measurements of user perceptions, satisfaction, and usability. By integrating these questionnaires into the testing process, users can gather quantifiable and comparable data, making it easier to assess and benchmark the usability and user experience of their product or service. The Standardized Questionnaires feature offers a scientifically grounded approach to evaluating user satisfaction and usability, facilitating informed decision-making and iterative improvements.
Shareable Link in Video Player (and other places)
The Shareable Link in Video Player feature allows for easy sharing of user testing videos and other content. By generating a shareable link, team members and stakeholders can access and review testing materials conveniently, fostering collaboration and ensuring everyone stays informed.
Screening Questions (Open Questions / Client Approval)
The Screening Questions feature allows for the inclusion of open-ended questions and requires client approval before proceeding with user testing. This ensures that the right participants are selected for each test, enhancing the relevance and quality of the feedback received.
Screening Questions (Closed Questions / Autostart)
The Screening Questions feature with Closed Questions and Autostart allows for the automatic commencement of user testing once participants answer screening questions in a predetermined way. This ensures a streamlined testing process, targeting the right participants and starting tests without delay.
QX Score Competition Benchmark
The QX Score Competition Benchmark feature provides a comparative analysis of your user experience against competitors. This allows for a better understanding of your product's position in the market, helping to identify areas of strength and opportunities for improvement.